At digitai.digital, we are committed to ensuring our customers are fully satisfied with their purchases. Please review our Refund and Returns Policy carefully to understand your rights and obligations regarding refunds and returns of digital products purchased from www.digitai.digital.com.

Refund Policy

Due to the nature of digital products, all sales are final. Once you have accessed the purchased digital product, we cannot offer a refund or exchange. However, we recognize that exceptional circumstances may arise. Refunds may be considered under the following conditions:

• Non-Delivery of Product: If you do not receive the digital product due to delivery system issues or technical problems on our end, please contact us within 7 days of the purchase date. We will verify the issue and, if confirmed, provide a full refund.
• Download Issues: If you encounter problems downloading the product, please contact us for assistance. If we cannot resolve the issue and you cannot access the product, we will offer a full refund.
• Defective Product: If the digital product is defective or does not function as described, please contact us within 7 days of the purchase date. We may ask for evidence of the defect. If confirmed, we will offer a full refund or a replacement product.
• Duplicate Purchase: If you accidentally purchase the same product more than once, please contact us within 7 days of the duplicate purchase. Upon verification, we will refund the duplicate purchase.

Requesting a Refund

To request a refund, please contact our customer support team at contact@digitai.digital with the following details:

• Your name
• Order number
• Date of purchase
• Reason for the refund request
• Any supporting evidence (e.g., screenshots, error messages)

Our team will review your request and respond within 5 business days. If your refund request is approved, the refund will be processed within 10 business days using the same payment method used for the purchase.

Exceptions

Refunds will not be issued in the following cases:

• Change of mind after the purchase
• Failure to read the product description or system requirements before purchase
• Issues related to the customer’s device or software that are not related to the functionality of the digital product

Contact Us

If you have any questions about our Refund and Returns Policy or need further assistance, please contact us at:

• Email: contact@digitai.digital

Thank you for shopping with digitai.digital. We appreciate your business and are committed to providing you with high-quality digital products and excellent customer service.